Policies

Who We Are

Quality Electric is the business responsible for the personal information collected through this website.

Data Controller: Quality Electric
Email: eric@qeidaho.com
Address: 5272 W Irving St, Boise, ID 83706

What Data We Collect

We collect the following categories of personal information through our website:

Information you submit through our forms: name, email address, phone number, and the contents of your message or project inquiry submitted through our Get a Quote and contact forms.

Cookie preference information: your cookie consent choices and related preference signals, recorded through our consent management system (Trustwards).

Device and technical information: IP address and browser information that are necessary to load and operate the website and help maintain its security and reliability.

Analytics information (with your consent): information about how visitors use our website collected through analytics technologies, which may include online identifiers and information about interactions with pages and content.

Sources of personal information:
We collect personal information directly from you when you submit a Get a Quote or contact form.
We collect certain technical information automatically when you access the website.
We collect analytics information through cookies or similar technologies only when you choose to allow analytics.

Whether providing personal information is mandatory or optional:
Providing information through our forms is optional, but if you do not provide the requested contact details, we may not be able to respond to your inquiry or provide a quote. Device and technical information is required to operate the website.

How We Use Your Data

We use personal information for the following purposes:

To respond to your inquiries and provide quotes and information about our electrical contracting services (legal basis: contract).

To deliver our electrical contracting services and manage related communications and project-related interactions that arise from your request (legal basis: contract).

To protect our website and business from security threats, abuse, and fraud, and to maintain the reliability of our systems (legal basis: legitimate interest).

To measure and understand website performance and visitor interactions using analytics technologies, when you choose to allow analytics (legal basis: consent).

Who We Share Your Data With

We share personal information only as needed to operate our website and provide content you choose to view.

YouTube (Google LLC): We use YouTube to display embedded video content on our website. When you view pages that include embedded YouTube content, information such as your IP address and device information may be processed by YouTube to deliver the video and related functionality. This processing is governed by YouTube’s and Google’s privacy practices.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Some service providers we use may process personal information in the United States, including YouTube (Google LLC).

Where personal information is transferred internationally in connection with these services, the transfer may be supported by mechanisms made available by the provider, such as participation in the EU-U.S. Data Privacy Framework (DPF) where applicable, or contractual protections such as Standard Contractual Clauses (SCCs).

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Contact form and quote request submissions, along with related project and business records, are retained only as long as necessary to respond to inquiries, deliver our electrical contracting services, and meet applicable recordkeeping and legal requirements.

Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).

Security logs and technical records: 12 months.

Analytics data: until consent is withdrawn or according to the analytics tool retention settings.

Your Rights

If you are a California consumer, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), subject to certain exceptions:

Right to know: you can request information about the personal information we collected about you, including the categories of personal information, the categories of sources, the business purposes for collecting it, and the categories of third parties we disclose it to.

Right to delete: you can request that we delete personal information we collected from you, subject to exceptions allowed by law.

Right to correct: you can request that we correct inaccurate personal information we maintain about you.

Right to opt out of sale or sharing: you can opt out of the sale or sharing of your personal information. We do not sell personal information and we do not share personal information for cross-context behavioral advertising, but you may still submit an opt-out request.

Right to limit the use and disclosure of sensitive personal information: you can request limits on the use and disclosure of sensitive personal information. We do not collect special categories of data through this website as described in this policy, and we do not use sensitive personal information for purposes that would require offering this right beyond what the law provides.

Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.

How to exercise your rights:
To submit a request, contact us at eric@qeidaho.com. We will take steps to verify your request before responding, which may include asking you to confirm information related to your prior communications with us through our website forms.

Response timing:
For California consumer requests, we generally respond within 45 days, and we may extend this period by an additional 45 days when reasonably necessary, with notice.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If we become aware of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it. If you suspect a security issue involving our website, please contact us at eric@qeidaho.com.

How to Lodge a Complaint

We encourage you to contact us first so we can try to resolve your concern.

If you are a California consumer, you may also lodge a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General. CPPA website: https://cppa.ca.gov/

If you are located outside California, you may have the right to contact the competent authority in your jurisdiction.

Updates to This Policy

We review and update this policy periodically. The “Last updated” date at the top of this policy indicates when it was last changed. If we make significant changes, we will provide notice by posting an update on our website and, where appropriate, by email. Changes take effect from the date indicated at the top of this policy. Where processing is based on consent, we will request new consent when required.

Contact Us

Email: eric@qeidaho.com
Address: 5272 W Irving St, Boise, ID 83706
Data Controller: Quality Electric

California Privacy Rights (CCPA/CPRA)

This section applies to California consumers and supplements the information elsewhere in this policy.

Notice at Collection (categories collected in the last 12 months):
We collected the following categories of personal information in the last 12 months through this website:
Identifiers: such as name, email address, phone number, IP address, and online identifiers associated with cookies and similar technologies (where enabled).
Internet or other electronic network activity information: such as interactions with our website and pages viewed, collected through analytics technologies when you choose to allow analytics.

Business and commercial purposes for collection:
We collect this personal information to respond to project inquiries and quote requests, provide and manage our electrical contracting services, maintain the security and reliability of our website, and measure website performance and usage through analytics when you consent.

Sale and sharing of personal information:
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.

Do Not Sell or Share My Personal Information:
Because we do not sell personal information and we do not share personal information for cross-context behavioral advertising, we do not offer a separate opt-out link for these activities. You may still submit an opt-out request by contacting eric@qeidaho.com, and we will honor it as applicable.

Global Privacy Control (GPC):
We honor Global Privacy Control (GPC) signals as valid opt-out requests for sale or sharing where applicable.

Right to limit the use and disclosure of sensitive personal information:
You may submit a request to limit the use and disclosure of sensitive personal information by contacting eric@qeidaho.com. If we do not use or disclose sensitive personal information in a way that requires offering this right, we will inform you accordingly.

Submitting requests and verification:
You may submit requests to know, delete, or correct by emailing eric@qeidaho.com. To protect your information, we will verify your identity before completing certain requests. The verification steps will depend on the nature of the request and may include asking you to confirm details related to your prior communications with us through our website forms.

Response time:
We respond to verifiable consumer requests within 45 days. If we need more time, we may take up to an additional 45 days and will notify you of the reason for the extension.

Non-discrimination:
We do not discriminate against you for exercising your rights under the CCPA/CPRA.